Anonymous
The worse company that I have ever deal with. Poor customer service. Not responding on emails and voice mails. Unorganised and rip off! Firstly, I tried to book my voucher for 1 night stay in Bath, which I have received in a gift. The customer service team contacted me one month later that I have to buy another wowcher because on voucher it was written in very small font that "one night stay in Bath for two people required 2 wowcher to be released". So I have received link to pay that extra £100. I have emailed OMGhotels, that "I have paid, can I now continue my booking" . NO response for about another month to number of emails and voice mails. Finally I have received email that my experience is already booked from Sunday to Monday-even if I only wanted weekends. So I have responded to the email and asked politely if can be move the stay for a weekend and I willing to pay extra fee. Only have received rood respond with statement: "dates and times can't be changed ". I have received emails with the booking confirmation for the hotel and for the "roman spa museum entrance" 3 days before the trip. Before, I have already booked tickets for early Monday because I had important meeting in London and I had to be back. However the entry to Bath Spa museum was bought for Monday (probably because it was less expensive for the company). So I had to call the museum to move the tickets for Sunday and pay the extra fee. Overall, for one night stay from Sunday to Monday with breakfast in 4 star Hotel and standard museum entry for two people I have paid 205 + 75 for train tickets=£280. Just avoid.
1 Helpful Report
OMGhotels.com is rated 4.33 based on 121 reviews

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