My product was delivered in the timeline expected. So delivered on time...great! The product looks like a previously slightly used/ returned product, because it has marks at its base, and the right latch does not lock properly like the left one. I was just so desperate to try it out for my son's bath, as not been easy giving him baths lately, that I didn't return it. So not looking so new...not great. In terms of the peace I hoped for during my son's bathtime, this product is ideal! It holds my son perfectly and the colourful things at the front are a good distraction, as he plays with them. So product is perfect to use for my toddler's bath...great!