Rachel Capstick
I ordered a bikini set from oh Polly paid £40 which I consider quite expensive for a bikini. I didn’t pay extra for postage just the standard delivery. I awaited the delivery which came 5 days later. Opened it to find the completely wrong item. I contacted the customer care team and told them it was incorrect and as I was going on holiday in a couple of weeks needed this resolving fast which Is why I ordered 3 weeks before I was going. The only solution she could give me was to send it back for a exchange and wait 10 days for it to be processed or reorder it for another £40. I could not afford to shell out another £40 from this months wage so I had to go with the first option. As it was in their error I demanded they cover the postage which she agreed to do if I provided a screenshot of my postage receipt. There was then a farce with sorting the how to refund it and kept refunding into the PayPal account that I explained several times I do not use and don’t have the passwords for. Eventually I got the postage refund sorted. I wait 10 days after the goods were signed for and finally receive a email. Instead of exchanging the goods they just refunded it. So I look on the website nearly every bikini out of stock, as the whole process had taken forever to sort all the goods I was exchanging had gone out of stock so I was extremely disappointed and angry at the service. I then check my refund the day after to discover I was refunded £3.95 less than I had paid. They had clearly just decided to forget they were covering postage and deduct it from what I originally paid. I’m still owed £3.95 after this horrendous experience. Will never use this company again. It isn’t hard to just pick the correct item in the first place to avoid this whole experience.
2 Helpful Report
Posted 1 year ago
Oh Polly is rated 2.47 based on 309 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial