It is difficult to rate Offpeakluxury as the service we received from you appeared good however when we arrived at the hotel they had no record of our booking. They said that it was your fault. We had to show our booking confirmation which we fortunately had with us. Plus the hotel was advertised as having spa facilities - whilst we expected these to be limited we did expect them to be open as there was no indication to contrary. It was only when we got into the room that we discovered the spa was completely closed. Very disappointing given the price we had paid.