Hello it's confusing for customer when your business has several names. The voucher I was trying to book with is with country hotel breaks. The first two members of you team were not very helpful. It wasn't there fault at least I don't think so but they lacked initiativ we and common sense. Also to tell your customer you are doing your best is not conducive to good business! Hover the next several members on you team seemed more efficient. With better communication and language Slovakia with a smile on there face. This have me confidence that I would get a booking.