MARTIN J
I advise anyone considering making a purchase from Oak Furnitureland is to question their commitment to adhere to delivery dates. On the 2nd Jan 2024 I purchased a TV cabinet with a displayed delivery date of 12 weeks from their Drakehouse store which on receipt of the order confirmation email it had increased to 14 weeks (2nd April) Waiting eagerly for the 2nd April to arrive, on the 22nd March (week 12) I received an update email stating delivery would be delayed due to attacks on shipping in the Red Sea and to contact the logistics team. Reviewing the issue apparently they located stock in the warehouse and agreed to reserve a unit and agreed to deliver on the 2nd April. Another email followed on the 30th March confirming a delivery time slot 2nd April between 15:00 and 18:00hrs. On the delivery day at 8:07, 2nd April (week 14) received a text message informing me delivery will not be possible and contact logistics team to rearrange an alternative date. I was informed the TV unit was currently out of stock and given a revised delivery date of the 18th April (16 weeks) Unhappy with the lack of notice and unable to speak with a manager, OBVIOUSLY I questioned my trust in this company and requested a full refund of my order. Obviously a typical case of 'Over promise and Under deliver'
3 weeks ago
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