We bought a sofa for just under £2000. We had to order the additional delivery (£60-70) as the only standard delivery they offer is on a Monday and we both work all day on a Monday so this wouldn't work. When the item arrived we got half of the sofa in and the foot stool to then be told our other half isn't in the van. Not the delivery drivers fault as they didn't load the van. The earliest they could then redelivery the next part was the following Tuesday. Which isn't good enough when we have events planned after moving into our new home. When talking to customer services the best they can offer is a £50 voucher (which is less than our FAILED delivery fee) which will only buy one or two items at their store. When quite frankly I don't want to give them any money. Robert the customer service manager couldn't refund our delivery fee and now we're left with only option of waiting and then spending more money in there shop as we don't need the items the £50 voucher would buy. Atrocious service and we're discussing a full refund of the whole sofa and experience because you do not deserve our money.