I have pretty much furnished my entire home with their furniture. I have had excellent service each and every order placed. My first purchase was 2013. I had bedroom chest of drawers that developed a split in the wood 2 years after my purchase. I contacted them and without hesitation they sent out a replacement item and removed the old one. All of the pieces that I have are in excellent condition. I placed an order back in July and whilst waiting for my order to be delivered they had a sale and the prices reduced each by over £100. I contacted them and they immediately refunded me the price difference.