I have been a 02 customer for around 20 years. My family have 4 phones through them. I have 2 phones on business contracts. In recent years the service has been getting worse but I stuck by them out of misguided loyalty, even though I could have saved money going with a different network. The final straw for me was when I tried to log in on line and system wouldn’t let me. I had to contact customer service 4 times over 2 days and was still unable to reset password to be able to log in, despite having numerous links sent to me. Having wasted so much time in the effort I was left frustrated and angry. I was even told not to worry as the representative never bothered logging into to there account, which I felt was beside the point. I believe that be able to log into an account is a minimum requirement of a contract or membership. I am able to cancel 1 account straight away but will have to wait up to 7 months to be rid of the others. I do not feel 02 is now fit for purpose and would recommend to people not to join them.