Any other company is better than this one. During my year of the contract, I was meant to pay £18 under contract, but my bill was always between £20 and £40. I was charged for games I have never used, and multimedia messages I have never sent, and when I have called customer service to get help or a refund, it was the hardest time in my life! Customer service staff is just not helpful at all and they seem they have better things to do than attending you. Even when I wanted to upgrade my bill to £20, (as I was always paying £30 ish...) they will not provide you with info, they will direct you to the website. This was a very bad experience, I just wanted to upgrade my bill today and thanks to the staff I had today, 26/07 at 14:00 Pauline, I am just leaving 02 company. Any other recommendations? Thanks