I would have selected 0 stars if I could. I am shocked at the lack of customer care from o2, I wish I never took a contract out with them. I’ve upheld my side of the contract by paying every month even though out of the 18 months I have had the phone it’s not worked for 9 of them. In march alone I called 17 times to rectify my issue and was told “this has been escalated” or “rest assured this is being looked in to” No one seems to know what they are doing which is no fault if their own it’s the poor training they have likely received. Since Jan 2024 I have been asking for a complaint to be logged and every time I call to chase it they tell me it’s been logged a few days prior and with the complaints team. All you seem to get is lie after lie. Currently looking in to small claims court and FOS as this should not be allowed to happen.