I would give this 0 if I could. Its Late December, ive been trying to cancel since AUGUST. Been on the phone 11 times over this period, always 2 hours or more, promised every time that all was done and complete, but keep being sent bills. Routinely passed to different departments at least 5 times during the calls I have made, most of the end with them hanging up on me/the line going dead, they do not try to re-establish contact. Now because I have this ongoing dispute with them I cannot take out a contract with Sky because my name has been 'flagged' as someone who doesnt pay their mobile phone bills. These people are utterly impossible. DO NOT USE THEM.