I placed an order and choose a specific date for delivery. However, the delivery came early and the item had to be left outside on a hot day until I returned from work. I was not sure if I could use it and was unable to contact support via telephone. I was placed in a que and the line then kept going silent. I was also charged 14.99 delivery and it clearly states on the web site that delivery is free over the amount I purchased. I am afraid my experience has been not a very good one and when I finally managed to get a response via email they were not overly helpful. Needless to say I am quite unhappy about this experience. Which is a great shame as the detox I ordered looked amazing