"Sorry to say that but the reality is....The most insufficient and disgusting customer service I have ever experienced! They simply do not reply to your calls and put the phone down once the line is connected. Do not reply to emails either."
Thank you for getting in touch and sharing your feedback with us. I am sorry if you cannot connect to our phone system yesterday. We review all calls every day including missed call (if there's any) as it is being registered in our system and call them back every day to check if there's any help we can offer. And of course we are more than happy to discuss this matter with you further, so please do not hesitate to contact me via e-mail: email@example.com or alternatively via our freephone number 0800 567 7472.