I ordered the delivery to come on the Saturday but it did not arrive, when I queried it they had no answer to why and offered it to be delivered again, but on their terms (normal days they usually deliver), as far as customer service goes I would expect them to go the extra mile to put it right, any way, I agreed to take a delivery on a day that suited them, but again it did not arrive with no explanation as to why, I missed two mornings at work and the replies to emails were slow. I'd expect them to, 1. Go the extra mile to put it right 2. Email quicker to resolve or 3. Ask for a telephone number to sort out, I was only given a number after I cancelled my order. Completely poor customer serive, it could have been put right with better service.