Today I had an issue, a blocked IP address. I heard back within 6 mins and was back on my sites within 10. Peter was fantastic. The thing I like about Nublue is that their support staff seem to enjoy their jobs. I have been with lots of hosts where this isn't the case. The Nublue support department seem to actually enjoy things like dns and cron and have a really good technical knowledge. They aren't prohibitively expensive and when you contact support you aren't put in a queue by a call centre. You can get through to the support team directly.
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