Very Poor indeed. Shocking in fact. Our web site went down in the early hours of Sunday morning.(2am) I didn't know about this until a regular customer emailed me directly- how unprofessional. During this time, NuBlue didn't have a clue that we were down and didn't respond to any of my following urgent emails which I sent every hour. The reason they didn't inform us or respond is because they don't have anyone in customer service at weekends. Instead of being with my family, I spent my Sunday evening trying to find an emergency number on their web site - there isn't one. Rather than phone us on Monday morning to apologies and try and rectify the situation, Luke Rosser (Team Leader) just confirmed at 10am via email that in fact that they 'do not receive an email when the site is down.' and at weekends they 'only provide limited email support'. Therefore it was 'not picked up.' So basically, as a client to NuBlue your fine as long as you don't trade on line at weekends! They are not for anyone doing serious numbers and if he worked for me I would suggest a customers service course.