I would not normally write a review, however I was contacted by the company to post here. I was not entirely happy because my order was delayed - this may have been partly the fault of the courier company, however NSW chose this company and also did not help with the communications.
My order was successfully placed without being prompted for a mobile number, it turns out that this is required by their couriers. I was contacted by Kevin the following day (Friday) at 12.24 to request my mobile number. I supplied this at 13.35. The next message I had was at 10.25 the following Monday, to say that the paddles had been dispatched.
Bizarrely, the courier had no contact with me, either by email or the supposed vital mobile number. My order ended up being left on the doorstep and was luckily retrieved by my wife before being stolen.
I was surprised that I was able to place an order missing vital information. I would have appreciated some contact on Friday afternoon to confirm that my order was still being processed. I was shocked that I had zero communication from the couriers, especially as my order had been delayed due to a lack of mobile number.
Having been asked for my opinion, I hope this helps for your future customers.
2 years ago
NS Watersports has a
4.7
average rating
from
838
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.