Worst company ever! My Electricity meter stopped wot, for no reason. I still have electricity but the meter does not record how much I am using. Npower have said for the last 11 months that they have no appointments available for my area and so can not give me a new meter go the foreseeable future!!! My electric bills are being estimated and I have been paying them. Don’t know if they are correct or not! N power said initially that due to this being their error, I would only be charged estimated bills, no more. So I told all my builders to charge their power tools, as I would only pay an estimated bill. Now n power are saying ... when (when ever that is) I get a new meter and faulty one removed , if they can collect data from the faulty meter, they can back date my bills to October 2019. Charging me the actual amount owed. I wouldn’t mind, but I do not know if I am owing more & more money every month or not. There’s no way to tell. Without a working meter. To make matters worse. Npower have not given me my latest gas bill. They said that as I’m dual fuel and my electric account is being looked into, it means they have to freeze my gas account too. So I no longer get a gas bill. I am £429 in credit and they have refused to give my money back as my accounts are frozen. I have changed suppliers today. But don’t know if npower will let me switch. s no one knows if I’m in debt or credit. Whatever it costs I’m not staying with npower. Take them to court if they prevent me switching.