Anonymous
single parent and disabled being made homeless by Npower who claim I owe £35,000… As a single parent and disabled with a disabled child. I am appalled that Npower suddenly hit me with a £35,000 bill and refused to talk to me about it. I put in several complaints, all ignored. I contacted ombudsmen and they told ombudsmen to not get involved. and worst of all they wont talk to me and are now threatening to steal and sell my house to get the money back! there is obviously a problem, yet they wont look into it. They have wrong information and wont put it right. and as a single person in a 3 bed house, I cannot physically run up £35,000 electric bill! I am at my wits end, they know I am disabled and all they did was send the bill in larger text which doesnt help or explain anything. This is discrimination against he disabled and against human rights. And to top it off they have blocked all my attempts to communicate with the CEO or try to approach anyone higher up in the company. Their entire attitude is "You owe us, and we are taking the money one way or the other" there is no care, understanding attempt to help? There is no acknowledgment they could be wrong and for a disabled person it just adds to the pain and stress I am already going through and makes things worse.
3 years ago
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Npower has a 1.1 average rating from 393 reviews

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