"Same experience as MrStam1988 on Google Reviews. I purchased a monitor from them and, upon trying to use it, found it really strained my eyes and gave me a headache. Never had that before so tried every possible connection method and every possible setting before deciding to return it, the next day, as not being fit for purpose.
Novatech made everything very difficult, was rude and obstructive and, like MrStam1988, claimed I had scratched the monitor - which I absolutely refuse. But, get this, they told me it's impossible to set one of these up without scratching it!? But when I told them that their technician had obviously scratched it whilst setting it up for testing, that was impossible. Well you can't have it both ways!!!
I was told that the headache issue was due to my eyes and, when I said my eyes are fine, got told 'well you are wearing glasses'. Absolutely gobsmacked at the insult. But, later in the discussion, I was essentially called a liar as they apparently didn't say that to me. They also wouldn't accept that the monitor caused me headaches - kept saying it wasn't faulty (I never said it was?!) and kept saying that it looks fine to their staff. Well, that's great. Doesn't change the fact that, for some reason, I got headaches with it. Probably the high DPI with a 4K resolution on 27 inches and an LED panel. Who knows. Either way it is not fit for the purpose I bought it with - *I* cannot use it as a monitor. But they don't seem to understand the Consumer Rights Act at Novatech.
Spoke with the 'Customer Services' Director and what an experience that was - utterly useless, charmless and god knows how she ended up in customer services or as a Director for that matter. Couldn't speak the English language (didn't know what the word 'paraphrasing' means), was dismissive and didn't give a damn about my experience with the monitor - just stayed focussed on their bottom line. Offered a refund with a 20% (£70) reduction due to the 'damage' which, after an hour and a half of banging my head against the wall, I accepted under protest. Originally she miscalculated the figure, I told her the correct one and she got grumpy and stormed off to get a calculator. Came back and, with no apology whatsoever, told me she'd been given the wrong figures and I was right after all. Stupid thing is, of course, that she probably spent more in wasted time than the small amount she was trying to save their company in reducing my refund. And think of all the money I would've spent there if they helped me resolve my problem easily with this my first purchase. Short-sightedness or what.
By far the worst customer experience of my life. Will be reporting them to Trading Standards for non-compliance with the Consumer Rights Act. I'm not going to stop there either Novatech - only because of how rude and unhelpful you were. Seems you have form for this kind of thing too - lots of very similar stories in this review section. Let's see what a court thinks about this. Bet you'll love the publicity over a £70 dispute. Unbelievable. First and last purchase with Novatech - I don't usually have time to write reviews but, like MrStam, I'm gobsmacked at how badly they treat customers."
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