I ordered a pink Chilly's cup and when it arrived, I realised it was far too big for my needs. I emailed northXsouth within the valid time frame to send it back and I never received a follow up email despite them saying they would send me one!! As a result I never received instructions as to how to send it back and get my money back. The good reviews about customer service I've read shock me as I received absolutely no communication from them. Now I am stuck with a 500ML cup that is far too big for daily use that I can't send back and my money gone. So disappointed. Will not be ordering from this company again and I advise others to stay away too. If problems arise, they will not help you at all.