AVOID at all costs. I ordered a size small jacket as a gift for someone and they sent me an XS. Mistakes can happen however, the jacket was then out of stock. I requested a refund and followed out all the necessary steps. They received my item 10 days ago and no sign of a refund or communication so I then chase this up myself. Subsequently I received an email the same day sending me a gift card for the amount. I reiterate again that as per previous emails this is meant to be a refund to my account. Surprisingly this has still not been done. Very disappointed, ended up purchasing the jacket at another store online who had amazing service and delivery. I find it disgusting how a company can treat their customers so poorly judging by other reviews I've recently seen especially in the current climate.