I found Northern Runner online while I was looking for Hoka Arahi 4 shoes, which have currently limited availability on all of my usual retailers. I was really hesitant because of my usual reservations such as promptness of delivery, the “dreaded” after sales service, reliability etc. Since I needed shoes so bad, I took a chance. After I have ordered with Northern Runner, luckily right next day my favourite color of shoes became available at another online retailer, I was in a dilemma what to do,l. I was really hesitant should I cancel this order with northern runner or stick with the pair of shoes for that I have ordered in a bit of hurry. Right next morning I received notification form northern runner that my order has been dispatched. nonetheless I got in touch and explained the situation, they told me not to worry, if I can just refuse the Roayl Mail delivery, my order will be returned to them and they can refund me the money. Which I did and without any hassle my money was refunded by the end of the week. The amount of the support received, no questions asked m, everything was exactly as promised. I hope to shop someday in future on Northern Runner, since I have now found another reliable company for my list of trusted retailers.