1. I paid for International courier delivery, you sent it by Royal Mail. Refunding my DHL costs was a very poor substitute. I received the shoes on December 11th. 2. Sizing. Your ladies sizing chart said that UK 7.5 = US 8.5 WRONG UK 6.5 = US 8.5 and you would have seen that if you had looked in the tongue of the shoe. 3. I have a pair of shoes 1 full size too large and I really don't have the desire to keep this up by attempting to return the shoes, so my money is down the drain. I have no plans to shop with you again. You need to pay attention to the small details that make customers want to return returning customers