Knowledgeable people who are happy to help. Dispatched rapidly, although the post office took a long time to deliver - really, why is it that couriers can manage and the Royal Mail can't - anyhow, shoes were a great price and are wonderful. The Altra Paradigm 6, a replacement for my paradigm 4.5, is a huge leap forward - with a great fit in the heel and midfoot, still with lots of toe room, and the shoe feels much lighter and bouncier with a good toe-off - the loss of a star is down to the choice of the Royal Mail delivery - their 48 hours turned into 6 days.