Service so bad BBC rogue traders would not believe it. The Service is so bad it is unbelieveable. In my opinion, do not let NGH anywhere near your property. Having contacted, NGH with reference to a replacement boiler, due to being disabled, this was done on the government scheme. Whilst in the process of getting the boiler, this was the most efficient the company was, contacting us and keeping us in the loop. A nice gent came around and did the survey. All relavent docs where produced and all was good. A date was given for the boiler to be fitted and Justin turned up to fit the boiler. And that is as far as the good service From Northern Heating goes. The boiler was fitted on the Thursday 30 Jan 20. The folliwing morning there was no heating or hot water. The boiler was reading error F1, boiler depressurised. After 3 phone calls to customer service and each time a promise of ringing me back in the next 30 mins, once they have contacted Justin. No one did call back. In the end i had to go on to the internet and learn how the system was pressurised. Still awaiting a call from NGH with relavent info. The system was repressurused to 1 bar. Thought it was all OK but on Monday morning the heating and water was cold again. Same synario Error F1. The system was presdurised to 1 bar. On several occadions i have contacted customer services to be in a que with 1 before me for several hours. In the end i gave up the system was repressureised on 4 occasions now. Trying to get hold of customer services, You will find it a lot easier to steel gold from the royal mint. I came home on Friday afternoon . To find the bedroom flooded. There is water leaking from the pipes of the new boiler. And the pipe leading to the magnetic filter has come away from the piping. This causing the flood water to be about 1 inch in the bedroom. So have now had to get rid of the carpet in the bedroom and the getting a carpenter in to access the wardrobes. I did manage to contact customer services yesterday, Fri 07 Feb 30. To be met with the response we will wting you back in 30 mins. Still no call. So no heating, no water and no care from NGH. I will give NGH till 6PM monday night. If it is not fixed, then legal proceedings will start.i will call another firm to come abd fix the inadequate work of Justin and NGH. I will also send them the bills for new carpets, the bill from the caroenter, and also the bill from the surveyor that i will be calling ti check fir ant structural damsge from the flood. The picture below show 2 shelf panels at the side of the wardrobe with water damage.