The initial process was not great at all. I was told I qualify. To then be told, there is no funding. The time scale took much longer than what I was told. For weeks I heard nothing from the team as to when it will be booked in with an engineer. I was told it was booked for a day. Only to be told on the end of the first day, that this will take two days. I wasn’t able to get cover at work so had to still go to work with the property unattended by me or my family. If I knew this before, I could have booked the day off. Anyway, the work done by the engineers was fantastic. Their customer service was brilliant. They completed the job very professional and kept everything very clean. So when the job actually started. I am very happy with the work completed.