I don't bother leaving negative reviews anymore as it just doesn't really help but: WOW these people are curt and unhelpful! I have just phoned them to check if someone was coming as it is hard to tell from the text msg whether it's a confirmation or not and I had initially read it as a confirmation (whilst the email read as an acknowledgement of booking only). The guy managing the phones didn't answer the phone with a hello and just hung up whilst i was in mid sentence saying he would call me back as he has just opened the shop. He did call back - again no greeting and then put phone down on me again as I was in mid-sentence. I was not speaking in an aggravated tone at all. It's a bit surprising because we have used these guys before to fix our cooker and things went perfectly well and we made the booking by phone. This time I did it online. Anyway - probably one of those companies where its hit and miss (I just noticed the review figures) but I won't be using again.