The office didn't handle my case well, they said they couldn't find a part, which I ended up sourcing myself (I was able to find the part from various different sellers oddly, why couldn't they?). It felt as though I had to chase them for everything, rather than the other way around. As far as their actual technicians go, the first one couldn't resolve the issue, the 2nd one (Ionut Andries) even though he struggled to find the fault at first, he spent a full 3 hours in my house and fixed my oven fully in the end. So a definite thumbs up for Ionut and his perseverance. Overall experience from the company so so.... At least my oven works again...