I wanted to replace a split fridge door seal. They gave me a quote online and when I called to confirm the time, told me they were just waiting for the part. They strung me along until a week after the appointment time had come and gone, claiming that the part was in the post, until I finally spoke to an engineer. He said that they don't replace fridge door seals at all, so the person in the office I had spoken to multiple times had clearly been making things up every time I called. Fair enough if the job can't be done, but seriously unimpressed with the service. The nifty online booking system gives an air of efficiency and reliabilty which is, I fear, spurious.