Booked online and received an email stating the visit time and booking reference. When I called Customer Service to double check as there was only 30 mins left on the visit window the rep stated it wasn't booked in and he was rude. He stated it would not happen on the day it was booked for (after I had taken the day off as the email suggested it would). I was then cut off the call. The rep didn't care and was rude. I called back and he was brusque - I asked him to cancel as I found another provider who could do the job on the same day, confirmed and were far more polite. Will never be contacting them again due to their lack of customer service skills.