Interesting experience. My fridge freezer had stopped working; the fridge was too warm and having accidentally switched it off, I couldn't switch it on again. Very quick same day service but I'm afraid I found the advice given (I wasn't able to be there) quite bizarre. Apparently the engineer stayed about five minutes. Told my lodger that we should turn off the freezer, without giving advice as to how to store the food inside while this went on, and that this would lower the temperature in the fridge - apparently the freezer was not defrosted. It is a frost-free freezer. He also thought it was fine to continue to hold the on/off switch in place with sellotape! I have rung in an attempt to have a conversation with him but no one has called me back. I am unsure if he knew what was wrong and what I paid him for. Perhaps someone could contact me and explain. As it stands I have exactly the same problem I had before he arrived.