Many thanks for the contact Josh. It wasn’t just the missing power cable. It was the extraordinary length of time and the battle I had to get a new one that put me off. I haven’t received the power cable yet, but assuming I do in the next few days, I will at last be able to start my exercise programme; albeit 2 weeks late. I do thank you for your communication. I will keep an open mind, and if the product is good I will re review. It would be good to hear that there has been a change of system that would allow Customer care to automatically courier any missing items to a customer immediately without putting the customer to the extra burden of proving purchase, searching for silver tickets said to be on the bottom of the machine. When you know it’s your fault, and who you sent the machine too, a simple express delivery of missing parts would be a great way of saying sorry and putting it right. If you change your policy, which I ask you to consider doing, then I would be happy to amend my comments in a very positive way. I tried e mailing this back to you but your e mail could not be replied to. So here is my response .... Many thanks again for your e