Good communication for delivery time, and accurate turn up. My Treadmill was packaged very well and was in perfect condition with all parts required. Instruction were clear and it took about 3 hours to assemble in a methodical manner. Set up and first use was trouble free connecting ti the internet and having our first go. The item is very heavy but i removed everything from the box leaving just the heavy main part and we managed to get it upstairs with still a lot of effort. Good solid piece of kit with lots of variety and easy to use iFit if you subscribe where you can duplicate your real walks or runs by road.