Ordered my NordicTrack Grand Tour bike 10th January which I received within a few days. Assembly was straight forward however on using the bike for the first time I found that the resistance on level 1 was too difficult. It equated to a level 10 to 12 resistance on the bikes I use at my local gym. I contacted customer service who arranged for an engineer to repair the problem. However when attempting to removed the bolt securing the pedal crank arm it sheared because it had been tightened too much when it was assembled in the factory. The resistance problem has still not been resolved. The engineer will be returning in 2 to 3 weeks to repair. So, to date I have not been able to use the bike properly. Very disappointed to have these problems from a piece of equipment straight from the box and costing almost £1000