Having paid for a Saturday delivery my treadmill did not turn up - i was told that the courier didn’t have a big enough van! (really!!). Contacted Nordictrack on the Monday - they apologised and re-arranged delivery for the following Saturday. Was contacted by the courier at 15:20 to tell me they would be with me at 16:00. They did not turn up!! Tried to contact customer services but no joy there either. I have now wasted two Saturday’s in a row waiting for a treadmill that has never arrived! This is quite easily the worst customer experience I have ever had! I could have purschased via my Amazon Prime account and had no problems at all. I think I will cancel my order on Monday and purchase a treadmill from a reliable source. Such a shame but I recommend you look elsewhere it you actually want to receive your goods.