I repeatedly asked for build support, which I am quite willing to pay for and I made this clear in my calls but was refused each time I requested help. Some of the replies were it is very easy you just have to hook on the paddles etc. Wrong it seems to me the team in Ellipticals have never attempted to build one. The build instructions were buried at the bottom of the box, I suggest they should on top, My daughter and 2 friends have attempted to build the machine and I would think we are nearly half way there. Perhaps it may help if I describe I detail my medical situation. I am currently under 3 neurologists at UCLH. Something is attacking my Cerebellium. They know it is not Parkinson's but cannot find out what the problem is. My motor system is slowly degrading so that I am very prone to losing my balance and can only move around with the aid of a stick or rollater. I go for a weekly appointment with a Physical trainer for balance exercises part of which is on her Elliptical machine. This is where I first came into contact with your products hence my desire to purchase one of your machines. I purchased one of 9 series, however, it was designed such that it the angle could not be set lower than 3 degrees and so the machine was returned. At that time you were offering build support and I was extremely pleased with your reactions and help. Your reactions could not have been better. This year I came across your adverts for the series 7 machine and it looked as though my problems could be solved, hence my order. The delivery went according plan and then delivery team said they would no longer build the machine. Repeated calls to your elliptical division produced no help at all. As I said above they seem never to have attempted to build a machine. Whilst a fit and able person may be able to build the machine I cannot. I am desperate to complete the build of my machine. I see this as way to delay my final destination to a wheelchair and most likely bed. Please help me with the build of my machine. David Bartle 01494727730