Shocking customer service, the bed comes from another company JadeBay. I ordered this bed on Wednesday 9th September and paid for next day delivery (which would have been Friday 11th.) I am still waiting to receive the bed 18th September. I have had numerous conversations with customer service and have been promised it will be delivered over and over it is finally due on the 21st September. I paid for next day delivery! They have refunded, however I could go on website and order this bed to be delivered tomorrow. They are making me wait and I have had to contact the deliver company. They have sent me the overlay and bed slats with a different delivery company. Why not the whole order! I would 100% not recommend.