I ordered at the end of February and it took 6 days longer than the original given delivery date to arrive. Upon opening the packaging to start putting it together 5 of the first 9 items out of the box were damaged, marked or of poor quality. I tried to find a phone number (as per the detail on the instructions) but couldn't locate one. I therefore tried the online chat. Almost 90 minutes and 2 chats later I have a new bed arriving in 4 days time and at some point the damaged bed will be collected (in the meantime it is blocking my hallway). The first person I chatted to was rude and unhelpful. She ended the chat before arranging the exchange! The second person was more helpful than the first. Apparently there is no possibility of talking to someone on the phone as almost a year after the ending of all covid restrictions, their staff are all still working remotely.