Awful customer service. We began moving into our new home once my children's beds arrived - when building my sons from Nao and Nani we realised the slats were missing. We had to rush out and find slats I let them know and sent them a photo of the receipt, only £20 so probably not worth the same as the companies, you get a different person responding everytime on one email chain it's clear they don't know what going on - finally got a response said there is nothing they can do. Will not be ordering again and if you find yourself having to communicate with them you will be fobbed off.