Ordered a "new / refurbished" sccooter as a gift for our daughter and when it arrived it was absolutely filthy, scratched, tyres very worn, and had more than 100 miles on the ODO!!! If they had been honest about the condition of this scooter I would never have bought it - could easily have just bought a 2nd hand one from eBay in better condition for less than half the price! As others have found, dealing with this company was a NIGHTMARE and took more than 3 months and so many emails to get a refund, but even then they did not refund the full amount and retained about £25 for return shipping, even though it's their responsibility to pay for shipping if goods are damaged / faulty / do not match description of what was actually purchased. Highly recommend to avoid at all costs!