"truly worst experience ever!"
"I should have visited these reviews before buying an RC car there. The car worked for 1 month then it just died. I've raised a support ticket and it is just awful. They answer a ticket in 1 day, and they keep just doing questions and every time it is one day again. After few days they asked me to post the battery and the charger for analysis. Two days after the items arrived there (according to the royal mail track number) I've asked them to confirm that they have it there, to my surprise their answer is if I had the track number???? What is the meaning of it, I didn't know as I had the royal mail confirmation (including the name of the person that has signed it there), and I just didn't like the question at all, however, never mind. Then I asked about how long does the analysis take and the answer was just incredible 14 work days!!!!!!! OMG it is the just horrible customer service I've ever seen in the UK. It is a shame a company just doesn't care about their customers. I'll never again buy anything from this guys. Hope this review helps someone else before they get in a trouble like me."
"The worst company i have ever dealt with , paid 60.00 for a car, worked for 5 minutes then died, they advised me to send back which i did, they are refusing to refund me as they said i didnt charge battery for long enough, they now have my car and i have no refund, i have contacted trading standards etc but not much can be done, never ever use this tin pot set up , you have been warned"
A truly disgusting experience"
"We bought a car for my sons birthday,when we got the car the car went backwards due to parts being put on the wrong way,after days of emailing(they don't deal with matters over the phone) we were told to send the car back,we paid p&p to send it back only to get half of that back cos they could find cheaper p&p.the car came with a free tool kit (14.99) and fuel (9.99)we paid 169.99 for the car,I was refunded £140 .......because we kept the tool kit but couldn't send the fuel back as it had been open,there was no good will gesture and ended up being a little out of pocket with p&p.so because the car wasn't put together right it's ended up costing me ....not them,poor poor poor,will never buy from these cowboys again!"
"Purchased RC Car. Motor failed on day 1 of being used. Nitrotek told me (quote) "We sell hobby grade products and part of the hobby is model maintenance and replacing worn, broken or upgrade-able parts." I insisted they repair or refund. They send a replacement motor, which did not work as needed to be wired differently. Also their instructions for replacing the motor were incorrect. Returned item for refund. From then on they took on a really caustic tone and became utterly acerbic and rude. This went on over a considerable amount of time, and in my view they were clearly breaching the UK Consumer Rights Act. They were saying I could not have a full refund because the car had been used and was no longer in a as-new condition. It had been used for 30 minutes before the motor blew. In the end accepted a slightly reduced refund just to close the matter and stop contact with them - which I believe was their tactic from the start. This has been the worst customer service in terms of rudeness etc I have experienced, and I would strongly recommend going elsewhere."
"My first advice, and words would be, if you are an easy going person, who hates stress, and having to deal with rude, arrogant, and self righteous consumer law swerving companies, avoid these guys at your peril.
At 62 years old, and very experienced in the world of rc planes, I am a very easy going amicable guy, not quite what you would call nasty or cynical, but, from my own experience, and googling similar scenarios to my own, would be very very suspect that a lot of reviews for this company may be self written to keep the numbers up.
I bought a rc plane, the motor seized on 1st flight, and they said it was my fault, I should have informed them upon delivery day it was faulty.
Very hard to do when it is supplied in kit form.
I found the communication from them, and the tone of messages, more than rude, and not at all customer friendly. ~
IT IS YOUR FAULT - YOU HAVE NO RIGHTS - YOU HAVE NO WARRANTY -
Well Mr Nitrotek, This is England and yes i do, you sold me faulty goods, I have consumer rights and buyer protection through PayPal, so I will be having my £140 back whether you like it or not.
I can only say, in a hope I may help someone else who may possibly fall into the trap of a nice looking website ~ BUYER BEWARE ~ AND PLEASE PLEASE PLEASE ~ GOOGLE REVIEWS OF THIS COMPANY BEFORE you give them your hard earned cash.
I really do hope this stops anyone falling into my scenario, but don't worry about me I WILL WIN. 100% XX"
"Update on Order Number 100050446 - 04/08/2017 - Last week following a dispute over a faulty truck, NitroTek's customer service manager promised a full refund: they even got me to send them back the truck under a promise of a refund. a week later...... still NO REFUND, no response to emails from me asking about their promised resolve AND today (04/08/17) was rudely hung up on by their customer service saying the manager is not available. I will post a weekly update on how this pans out...... now contacted Trading Standards to investigate their non conformance with the Consumer Rights Act 2015 AND next week, going to commence legal proceedings at County Court. Next week, I will post names of the customer service management team who contacted me with their false promises, in case you are all contacted by these same individuals and to be aware who they are. I will also post evidence of the email from the manager and their refusal to acknowledge the resolution. Unlucky for them: I have the full support of a well known retailer of RC cars, and their expert opinion, when this turns up in court."
"Shocking beyond belief! To start with Tom on the helpdesk is doing no favours for the business, if he is one of the owners well that says it all. Nitrotek are con men selling faulty goods and will not refund. With their reputation, why wouldn't they test each item before sending? The faulty ones can at least go back to their source. Not refunding though is against the law and I would recommend that each and everyone contact the Trading Standards and Small Claims Court. Even arrange to pay a visit on force to their new address: Nitrotek LTD
4th Floor, Goyt Mill
Upper Hibbert Lane
"Bought several items, all faulty! You can't speak to anyone and they refer you to their ticket system which they hide behind and don't offer support. How these clowns are still in business I don't know but I will be contacting the Small Claims Court and Trading Standards."
"Nitrotek promote products they don't actually have in stock. The ones they have are of very bad quality. You ring up to complain and always speak to the same smug person claiming you don't know what you're doing or that you don't know anything about models. They are the professionals apparently and will do everything possible to avoid refunding your purchase and put it all down to you and not their rubbish products. Check out the other review sites! They seriously need to change their attitude if they want to stay in business. I for one will start a blog showing people their emails with telephone conversation audio."
"Refused to refund., lucky I had taken photos and kept proof of postage, worst company.I have ever dealt with.AVOID AVOID AVOID"
"awful , hideous, lying, cheating company
Stay, away, just read the enormous amount of negative reviews
"Received my product but was damaged they told me to super glue it
Since then they have not replied with a satisfactory solution avoid at all cost! I'm just glad I used PayPal so I can get my money back eventually"
"Only buy from these if your happy with no after sales at all and no refund or replacement if you have any problem. I have only found bad reviews since having problems and searching about them more. Went to there warehouse as a last resort waste of time tatty place get dealt with through a hole cut out of a door. Just avoid them"
"Awful company, they will not respond to any support questions, so if the product doesnt work, you are stuck with it - my advice go via the bank to get money back"
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