AVOID - Nissan Exeter tried to upsell unnecessary repairs through scaring customers using a 'free health check' to claim the car needed £1200 worth of unnecessary work which was proved not to be the case by 2 independent MOT tests. I took my recently purchased (second hand) Qashqai into Exeter Nissan for a diagnostic test as there was a judder in the gearbox. Having previously checked with the service desk they assured me that their very expensive £156 diagnostic test (3 x more expensive than other local garages) would be able to tell me what was going on with the gearbox. Rather than help me with the gearbox diagnosis instead their 'free health check' came back with £1200 worth of issues they had identified as Red - ie this being a warning for essential work using a green/amber/red system. They then told me they could only actually confirm the gearbox issue once they had eliminated the £1200 worth of supposed suspension work they said I needed As a woman who does not know much about cars I trusted Nissan Exeter to give me fair and professional advice so I was completely freaked out and confused that they were saying my car had serious suspension issues when I had just bought it with a completely clean MOT 2 weeks earlier. I then went to have a further independent MOT to give myself reassurance and once again the MOT was totally clean and could not validate Exeter Nissan's claim about my suspension being a serious issue. Therefore 2 x independent government regulated MOT station tests did not identify these issues (even as advisories) but instead confirmed my car was perfectly safe and roadworthy After the free health check report was issues I had a long conversation with multiple people to at Exeter Nissan trying to understand how they identified multiple suspension issues as RED despite the fact that my car passed its MOT recently with no advisories. None of them in any way tried to explain that the issues identified as red in the free health check were not actually MOT fails - meaning that even if the car is not perfect (as of course a 10 year old car will never) be that they are certainly not a safety issue - otherwise they would be picked up by an MOT tester. I made a formal complaint to Exeter Nissan and received a reply brushing off my concerns and stating that "The MOT test’s completed on the vehicle are a very basic standard for the vehicle to be legal on the road. “ In this case they seem to be trying to infer that a car with a clean MOT - a government regulated and standardised nationwide test specifically designed to ensure cars are roadworthy and do not pose a safety hazard to drivers, passengers, other vehicles and pedestrians - does not adequately represent a car being deemed to be in a good roadworthy condition? It is a criminal offence for MOT stations to pass cars that are not safe so how can I have two separate MOTs saying the car is absolutely fine (not even advisories) yet Nissan's ‘free health check’ says I need £1200 (including over £800 of ‘urgent’) work on my suspension and steering. I cannot see how this can be justified and frankly comes across as dishonest upselling and attempting to scare unsuspecting customers into unnecessary work believing they can trust a Nissan main dealership. Exeter Nissan did not address the very issue I booked in and paid for, said I needed £1200 of unnecessary (from a MOT safety perspective) of work before it could be adequately diagnosed, did not explain that the proposed work was not actually an MOT fair or advisory. This situation is both highly unprofessional and unethical. Exeter Nissan are frightening unsuspecting customers such as myself who have gone to a main Nissan dealership, believing that they are in the hands of the best experts.