Purchased an expedition megamat that had a manufacturing issue along the seam & as such no longer functioned. These come with a 5 year warranty & I got in touch with them 1 month prior to the warranty passing. They did not respond to my repeated emails & requests to honour this warranty claim & replace the mat. The latest email I received this morning is from Greg who says, 'I have had a check but we have no previous emails from you. This is outside the 5 year period and we are unable to offer anything under warranty now. I am sorry for any disappointment over this matter. We are unable to raise this with the brand. He responded on this email sent to the same email address as all previous emails that he said he did not receive. Come on! I also sat on hold for over an hour on the phone to the UK & then when someone finally answered they hung up on me. This is appalling customer service. What company stalls on a legitimate warranty claim so that the warranty period expires & them they respond. Do not buy anything from this company!