I read the bad reviews, but thought if I confirm the stock with them prior to ordering then I should be safe. I received a confirmation of available stock email within a couple hours. Well, as soon as I placed my order my delivery date changed in my order details (however it still showed an earlier date on the website). I asked about stock (again) and about the changed delivery date. Within a few hours I received a phone call explaining the item is available and a response email stating my EDA has also not chamged. So I waited... Delivery day (two weeks from order) arrives and nothing. I email them and get a very fast reaponse saying they are having trouble with the manufacturer supplying my model laptop (Acer VN7-591G) which is ridiculous as it is available everywhere. Being quite irritated I received absolutely no information about this "difficulty" yet was repeatedly told everything was available, I decided to cancel and have a refund. No problem considering they haven't even sourced my item, right? Little did I know I have transitioned in to the Nigel O'Hara signature customer service phase. Simply put, I was ignored as soon as I mentioned refund or cancel. I emailed them (only form of contact) 7 times requesting immediate cancellation and refund with no response. Luckily I paid via credit card and could raise a Section 75 claim and get my money back. As soon as the bank confirmed the case in my favour Nigel O'Hara popped up and said sorry to hear about my cancellation request which will be passed to their "financial team" to be processed. I will get my refund when my bank confirms the funds? Well sorry Nige, but my bank already took my funds back. Thanks anyway. They also try to get you back by saying "my laptop is expected any day now" so if I want to continue my order just let them know. Hmmm... nah. The short of it: Do not believe the positive reviews. Do not believe Nigel O'Hara. Just pay the extra and buy from another retailer you're familiar with. If you are as stupid as me and think you will be different then do not pay with your debit card! Cover yourself with a credit card. If you don't have one then ease do not order as you will lose your money.