My experience mirrors many of the other negative reviews. In short, Nigel O'Hara used me as a free line of credit on a high value item. This is worrying as it means their business is probably struggling to raise finance at competitive rates, and may even be playing these tricks to have enough cash flow to pay its own staff. Anyway, more detail of my experience below. I bought a 65 inch TV on 1 July for c.£1,400 - which was labelled as "in stock" - and in doing so took some comfort in the overall high rating of this company on trustpilot (without delving in to the detail reviews - a mistake I won't make again). While Nigel O'Hara took my c.£1,400 immediately, the TV was not dispatched. After much chasing, I was told after 14 days that "we are still working with our suppliers to get your TV", and given the explicit option to cancel my order. At this point I cancelled the order and sourced the TV elsewhere. Obtaining the refund was then a tortuous task. I was given the runaround from Nigel O'Hara - whose replies seemed to be an exercise in extreme politeness e.g. "Sincere apologies for the delay we will pass your request on to our finance team...", with no telephone number or offer to discus in person. As I pointed out, all Nigel O'Hara needed to do was to log in to their PayPal account and click on "Issue Refund", and so the delays were not justifiable. In the end, I secured a refund on 4 August, by raising a formal dispute through the dispute resolution centre at PayPal. In hindsight I wish I'd escalated this sooner, rather than wasting my time asking Nigel O'Hara for a refund more than once. One final thought. Nigel O'Hara seem to carefully control their rating on another site called Trustpilot. If you have a negative experience would be worth sharing it here as well.