My purchase was the first time using Nicholls. I ordered a pair of Barbour suede boots and the colour was described as Tobacco. I messaged Nicholls before ordering to check the colour / look as the web listing did not include a photo. However they did not reply and so I proceeded with the order as the price was better than anywhere else I’d seen. I ordered the boots on the Saturday before Christmas and the order was dispatched on the Monday and received the next day (Christmas Eve) which was fantastic. However, the boots received were a different colour to what was stated on the website (I was sent the chocolate brown ones vs the tobacco ones) but they were still really nice and so I did not decide to query this with Nicholls. Either the colour stated on the web listing was wrong or I was sent a different pair. Regardless, I was happy with the boots received, happy with the ease of ordering and happy with the delivery timescales. The only thing I would improve would be the communication (e.g. responding the customer queries) and the inaccuracy of the web listing.