I would have given 5 stars to Nicholls online but unfortunately although the delivery was very quick, they sent the wrong boots. I had to re-order and pay for the correct boots a second time plus pay extra for a faster delivery as I needed them urgently. I phoned Nicholls and they were very polite and sent me a free returns label, but it was an inconvenience to have to re-pack and return the boots and wait for my refund, even though it was very prompt once the boots has been receive. Sadly it was a mistake that should never have happened. The box for the boots was clearly marked so whoever packed them should have checked before sending them out. It cost you 2 stars.