I've probably used similar airport parking business like this around ten times in the past year. I had no idea they could get it so wrong, but they certainly did. Firstly, checking in the cars. Travelling from Scotland, we'd unfortunately been stuck in traffic & were VERY anxious of time. We queued to check in the two cars, which was fine, a bit slow but nothing too bad. When we got to our turn in the queue, the gentleman serving shouted to everyone else asking if they were picking up cars, as he'd take them first. At this point, I pointed out it was our turn in the queue, and if he didn't mind checking us in as we were very short of time. Despite my plea for speed, he continued to process three customers who were collecting keys, leaving us stood waiting. When going to check out the fourth customer behind us in the queue, I reminded him we were waiting & had very little time until our flight. Finally, checked in! All aboard the bus we go (seven of us). We wait, and wait, and wait. Tired of waiting, I go back to the office & ask if anyone was driving us to the airport (they know time is against us). Result, one of the three team members jumps in the bus, turns round, and tells us he's never driven the bus & doesn't know where the drop off point is. *jaw hits floor* Off he goes back to the office, and we finally head for the airport with the normal driver. We made the flight thankfully, but only because it was delayed. Part II. Great pick up from the airport & pick up my car keys. "Boom" I'm thinking! My poor friend, however. His keys are no where to be found. No one knows where his car is. It turned out that on checking in the keys, the team member had filed his keys for arriving on the day we departed (short trip considering we departed at 4pm), which took at least 30 minutes to discover. Absolutely shocking experience from start to finish!